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DOUGLAS J HUNLEY

Hilliard - USA

OBJECTIVE 
To focus my passion for and expertise in System Administration to conceptualize superior technical solutions.

SKILLS 
  • Applications: EDI (Electronic Data Interchange)
  • Databases: dBASE, Oracle, PostgreSQL
  • Hardware: Disc Arrays, Hewlett-Packard, IBM RS/6000-IBM pSeries, PC Compatibles, Raid, Sun Microsystems
  • Languages: AWK, BASIC, COBOL, COBOL II, HTML, JavaScript, JCL, Perl, PL/SQL, SQL, SQR, UNIX Shell
  • Networking: 10/100 Base-X, DHCP, DNS, Ethernet, Firewalls, HTTP, LDAP, NFS, NNTP, POP3, Sendmail, SMB, SMTP, SSL, TCP/IP, WAP
  • Operating Systems: AIX, HP-UX, Linux, Mac OS X, MS/PC DOS, OS/2, POSIX, Sun OS/Solaris, UNIX, Windows 2000, Windows 2003, Windows 3.1, Windows 95-98, Windows NT, Windows XP
  • Products/Tools: Apache, CGI, CICS, FTP, GENTRAN, GNU Toolset (vi,gcc, etc), Hummingbird, Microsoft Excel, Microsoft Office, Microsoft Word, MS Internet Explorer, Netscape Navigator, Oracle Enterprise Manager, PHP, SQLLoader, SQLPlus, Veritas, WordPerfect

WORK EXPERIENCE 

VA Software/CollabNet, Inc, Brisbane, CA

September, 2003 - March, 2009
Technical Support Manager
Installation, configuration, securing, and patching of Red Hat Advanced/Enterprise Server Linux, CentOS Linux, SuSE Enterprise Linux, Solaris 8/9, Oracle 9.2.0.x, and PostgreSQL 7/8. Application support of SourceFORGE Enterprise Edition 3.x/4.x, CollabNet Enterprise Edition, and Subversion. Duplication/resolution of customer's technical issues. Remote patching/upgrading of customer software installations. Administration of customer hardware. Hotfix/Service pack pre-release testing and verification. Reference platform design and documentation. Software Quality Assurance testing.e Debugging and troubleshooting of DNS, SMTP, TCP/IP, Apache, and HTTP/HTTPS. Promoted to Manager of Support Services in July, 2005 reporting directly to the CTO. Managed a geographically disperse team of Support Engineers in providing email, web-based, irc, and phone support to growing customer-base (140+). Directed offshore Engineering team in their development efforts and product maintenance. Participated in product development roadmap planning. Various process definition and refinement activities. Split my time into 20% managerial responsibilities and 80% technical responsibilities. Transitioned Support Services, assets, procedures, etc to CollabNet as part of their acquisition of SourceFORGE.

EDUCATION 

DeVry Institute of Technology, Columbus, OH, March, 1993 - February, 1996

BS in Computer Information Systems, 3.2 Grade Point Average

 

CERTIFICATIONS 
Brainbench Linux Administration, June 2001

INTERESTS 
Linux, Unix, Open Source, Intellectual Property, Sci-Fi, Tivo, Music, Console Gaming

COMMUNITY INVOLVEMENT 
Day-to-day operations of mailing lists, coordination of editor's activities, and System Administration of community servers for the Linux StepByStep (www.linux-sxs.org) community.


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